Administrator has Blocked Access to Client

While adding a new connection in Automation and clicking the Test Connection button, you might see the following message: The connection test failed: Sorry, your administrator has blocked access to the client.

This message appears when access to a Salesforce application has been blocked for third-party API clients.

While Provar is trying to test the Connection, it sends an API call to Salesforce to validate authentication. Since access to Salesforce is blocked in this scenario, this message appears.

To make your connection work, take one of the following steps.

Via app access setting

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Go to the App Access Settings section and uncheck the Limit API checkbox. This will give access to API calls to create the Connection.

Via connected app

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If you do not see the above option or do not have the right permissions to complete the steps above, you can also create a Connected App to give access.

Follow the steps below to do this:

Step 1: Create a connected App in Salesforce, providing any sample value.

Step 2: Once the connected App is created, connect it to Automation by providing the Consumer Key and Consumer Secret.

Step 3: After completing this, whitelist the app for the profile you provided credentials in Automation’s connection window.

Step 4: Navigate back to Automation and re-try the Test Connection action.

This should resolve the issue. If you are still having trouble, get in touch.

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