Quality Hub Dashboard

Introduction

Introducing the new Quality Hub Dashboard! As a part of our 3.22.0 release, we announced the Executive View for our Quality Hub Dashboard. The QA Coverage view will be released at a later date, so stay tuned!

Located within the Provar Quality Hub app, the Quality Hub Dashboard allows users to gain valuable insights and track KPIs and metrics for their quality maturity.

Quality Hub Metrics (Executive View)

There are 13 key metrics across 5 main value drivers that all tie back to KPIs and configuration that the user can set for their requirements.

Value Drivers

1. Quality & Efficiency (Q&E)
2. Accelerated Time to Market (ATTM)
3. Strategic Innovation Capacity (SIC)
4. Revenue Protection & Change Stability (RPCS)
5. Scalable Growth Enablement (SGE)

Metrics

1. Test Execution Success Rate (Q&E)
2. Automation Coverage (Q&E)
3. Manual Hours Saved (Q&E)
4. Provar Grid ROI (Q&E)
5. Average Release Duration (ATTM)
6. Test Cycle Time Reduction (ATTM)
7. Team Capacity Freed (SIC)
8. New Initiatives (SIC)
   • Currently tracking new Features*
9. Defect Escape Rate (RPCS)
10. Risk Avoidance (RPCS)
11. CSAT Improvement (RPCS)
    • Not currently being tracked in app
12. Coverage Growth (SGE)
13. Overall ROI (SGE)

Metrics Processing

Due to potentially large datasets being retrieved in the Quality Hub Dashboard, we have implemented a way to asynchronously process metrics and refresh the dashboard automatically.

Metrics are cached and the cache is accessible org-wide for your convenience.

If you see a spinner or message on any card indicating it is processing, the page will be refreshed once the metrics have successfully loaded.

More information and how to manually process & schedule the Quality Hub Metrics Processing is available in the Quality Hub Configuration page of the Provar Quality Hub app or Provar Quality Hub Setup > Quality Hub Metrics Configuration page.

Metric Cards

Each card shows a maturity tier (1- 4), overall goal to final maturity tier, the current value (%, #, etc.), and a highlighted insight on the card. Every metric card has a way to drill-down further into the metric insights, with a plethora of advanced insights and action items for each.

Metric Drill-down

Each metric drill-down (the detailed view) showcases a metric’s current value, a trend chart for the given time period, key insights, a breakdown of the data, how to improve, and the gaps between the maturity tiers for further analysis.

Filters and Exports

Currently, the Quality Hub Dashboard supports filtering for the Executive View based on the date range.

Users can select any date period in the range, or define a custom time period to retrieve metrics for the dashboard. Fiscal Years are defined from May-Apr.

All metrics can be exported individually or collectively by clicking the Export Report button.

Simply select which metrics you’d like to include in the report, and the report type (CSV or PDF) then click Export Report.

The report will include the current value, the maturity tier, and the highlighted insights from the metric card.

Conclusion

Provar Quality Hub Dashboard is your one stop shop for key quality metrics and measuring your QA’s maturity over time. This dashboard provides metrics with configurable KPI thresholds that allow each user to define their goals for quality and get insights on how to achieve them.

---

Feedback

Was this article helpful for you?

We really appreciate it!

Thank you for your feedback.

Tell us how we can improve this article.

No Yes